FAQ

How can we help you? You can find the frequently asked questions here.

Can’t find your question below? Please contact us per email on info@innocam.nl (preferably). Or by telephone: +31 (0) 172 – 61 20 50. We speak Dutch & English. Monday till Friday from 9AM- 5PM, GMT+1 (Amsterdam).

frequently asked questions

1. Is Innocam an authorized Synology partner?

Innocam is an authorized Synology partner since 2010. You can verify this on the Synology.com website. More information about Innocam is available on the About us page and you can check our company reviews.

2. Are there periodic software maintenance fees?

3. Are these Synology licenses supported worldwide?

4. I didn’t receive my Synology license, how long does it take?

5. How can I migrate or reinstall my Synology license?

6. Can I install the Synology license on multiple devices?

7. Can I install my license without an Internet connection?

8. How can I check if my IP camera is suitable for Synology?

9. How many cameras can I add to my Synology?

10. How can I migrate the license to another Synology device?

11. I cannot complete my order because of a Creditcard error. What can be wrong?