FAQ

A Synology Surveillance Station license provides lifetime upgrade subscription. There are no yearly software maintenance costs. You can always upgrade and use the latest version of Synology Surveillance Station software. A purchased license can also be migrated to a new Synology NAS (please note FAQ 5).

Yes, it doesn’t matter where you are located. Our Synology licenses function worldwide.

We send the license key directly after payment. Incidental the email can be marked as Spam. So please check your Spam/Junk folder. In some rare cases our e-mail can be blocked by your e-mail provider. If you experience any issues please contact us, info@innocam.nl. We will respond as soon as possible. For several years we receive textual e-mail codes from Synology HQ Taiwan. This is better for the environment and allows faster delivery.

In case of migration you should first delete the license from your previous Synology device. If you don’t delete your licenses in a current/previous installation you cannot activate them again. In case of a NAS system or harddisk crash, you can open a support ticket. Please attach your license code and PDF invoice to the support ticket. In this case Synology headquarters Taiwan can deactivate your license.

Your Synology license is valid for one (1) Synology NAS. Don’t use your license on multiple Synology devices. The activation will fail and the license might be black-listed by Synology.

The simplest is to activate your license using an Internet connection. The license will then be automatically linked to your Synology NAS. Offline validation is also possible. You can follow the instruction here.

Please note that you can add two cameras to Synology Surveillance Station for free to test your camera’s work. Synology Surveillance Station supports and has integrated over 8400 IP cameras from 150 brands. Click here for the complete camera support list.

There are several ways to find out. The datasheet of your Synology NAS lists the maximum supported cameras. Another method is via Synology web browser > Surveillance Station app > Menu > License > note the “Maximum for local device” value.

Please note that settings such as image resolution and fps affect the system performance of your Synology.

Starting from version 8.2.6, Surveillance Station supports a license migration function that allows you to complete the license migration process on a Synology NAS or NVR. Signing in to a valid Synology Account on a Synology device allows you to migrate licenses even if the device malfunctions.

Follow the Add License Wizard on the new NAS device. Surveillance Station will recognize the licenses have been activated, and ask you to authenticate the Synology Account of the original device to prove your identity. You can confirm and complete the migration.

Read more about license migration on Synology Knowledge Center

I some cases the Creditcard payment is failed because of an “3-D Secure” authorisation error. Some Creditcards having difficulties with 3-D Secure (security and fraud check). We suggest to try the PayPal payment option. PayPal is using another Creditcard verification method and accepts Visa, Mastercard, American Express (AMEX) and Discover Creditcards.